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Product and Implementation Support.

If you can't find the answer to your question, feel free to contact one of our experienced customer support representatives.

We are here to answer your questions and to help make your experience with us as pleasant as possible.

1. How long does it take to receive the database ?

A download link will be sent to you as soon as your payment is manually confirmed by our staff, the entire process takes a maximum of 24h. (In most cases less than 1h)

2. I don‘t have a Paypal account, can I still buy your files ?

Yes. No Paypal account is required to make a payment through Paypal, a debit or credit card is enough.

3. I haven’t received any confirmation email for my purchase what must I do ?

The confirmation is sent to the email address registered with your Paypal account (or the one you provided during the checkout process). Keep in mind to also check your "spam" folder, our message may have been filtered by mistake. If you still cannot find any message please contact us.

4. How often are files updated ?

Our databases are updated every month.

5. How to calculate the distance between two points ?

The formula used to calculate the distance between two geographical points is called orthodromy, it is defined as follows :

This formula takes the earth's curvature into consideration:
Distance(A,B) = 3959 * ACos( Cos(LatA) * Cos(LatB) * Cos(LngB - LngA) + Sin(LatA) * Sin(LatB) )

The resulting number is the distance in miles between point A and point B.

Our customers have access to a free script collection (PHP, ASP, Coldfusion and many more) in the download area.

6. How to find the closest locations to a set point ?

Having a database of localities with their latitudes (Lat) and longitudes (Lng), enables you to locate the closest cities to a set point (or within a radius of X) with the following query :

This formula takes the earth's curvature into consideration:
SELECT Name, 3959 * ACos( Cos(RADIANS(Lat)) * Cos(RADIANS(UserLat)) * Cos(RADIANS(UserLng) - RADIANS(Lng)) + Sin(RADIANS(Lat)) * Sin(RADIANS(UserLat)) ) AS Distance FROM Cities ORDER BY Distance

The UserLat and UserLng values have to be replaced by the coordinates of the starting point. To limit the search to a given radius, you can add a WHERE clause to the distance; you can also specify a LIMIT clause to display only the n cities closest to your starting point.

Our customers have access to a free script collection (PHP, ASP, Coldfusion and many more) in the download area.

7. Can I get a physical copy of the data ?

No. Our databases are only available for download. Besides being faster to access, this method also allows us to provide you with the lowest prices, which would no longer be possible with the shipping of any actual physical items.

8. I’m not satisfied by my purchase, can I obtain a refund ?

You may extensively review the material available on our website before completing any purchase to ensure that our files match your requirements. Therefore we generally do not offer any refund. However if for some reason you feel you are entitled to one, please feel free to send us a request through our contact form stating your case.

9. I would like to obtain data for a country you do not currently offer

We offer postcode databases in many other countries worldwide. Please feel free to contact us about your request.

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If you have any other questions please feel free to contact us

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